Unfortunately, receiving fake reviews online is not a rare occurrence. As a matter of fact, it has become quite common and something that several businesses have experienced. Legal action has not stopped the occurrence of fake reviews, but that does not mean that you have no way to fight it. Here are some tips and suggestions on how to remove fake reviews online:
While you may not be able to remove the fake review, you can certainly respond. You can let other customers know that you are aware of the review, you take the reviews seriously and that you are fully committed to resolving the situations like this.
You can always flag the review. Make sure to notify the Google team concerning the potential violation of their review policy. They will surely respond.
If fake reviews are not removed using the above method, you can get in-touch with the support associate. You can contact the support team via email or twitter. Moreover, you can ask the community for help and guidance.
The best way to deal with fake reviews is to have a sound reputation management planning in place. Try to build up your positive reviews by asking your satisfied customers to leave you a review. It will help you deal with the negative effects of a fake review online.
It is imperative to understand the fact that negative or bad reviews are a natural phenomenon. Not everyone will be satisfied with your business or your services. While receiving a negative review may not satisfying, it could be an opportunity to make things better.
With that said, you must employ a sound strategy to deal with fake reviews. Always flag and report such reviews and try to build positive reviews by getting reviews from happy and satisfied customers. Strong defence is a good offence!